Privacy Policy
Welcome to MyCounselHub (“we”, “our”, “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website [www.mycounselhub.com] (the “Website”) or any of our services.
By using our Website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
a) Personal Information
- Name, phone number, email address
- Gender, age, and location (optional)
- Any information submitted through forms (e.g., assessments, contact forms)
b) Health & Service-Related Information
- Assessment scores and responses
- Service preferences (e.g., Mental Health, Diet, Legal, etc.)
- Counselling session feedback or follow-up responses.
c) Payment Information
- If you book paid sessions, your payment will be processed by third-party payment gateways. We do not store card details on our servers.
d) Technical Information
- IP address, browser type, device details
- Cookies, analytics (Google Analytics or similar)
2. How We Use Your Information
We use the collected data to:
- Provide and improve our services
- Personalize your experience
- Schedule appointments and deliver assessments
- Communicate via email, SMS, or calls (including follow-ups and reminders)
- Maintain internal records and improve website performance
3. Sharing Your Information
We do not sell or rent your personal data.
We may share your information with:
- Certified counsellors or professionals for the purpose of providing services
- Third-party service providers (e.g., hosting, analytics, email delivery)
• Legal or regulatory authorities when required by law
4. Data Storage and Security
Your data is securely stored on encrypted databases and hosted servers. We take reasonable precautions to protect your information, but no system is 100% secure.
We follow industry-standard practices including:
- HTTPS protocol for secure data transmission
- Restricted access to sensitive data
- Regular data backups and firewall protections
5. Cookies & Tracking Technologies
We use cookies to:
- Analyze website traffic
- Improve user experience
- Remember your preferences
You can choose to disable cookies via your browser settings, but it may affect certain functionalities.
6. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your data
- Withdraw consent for data processing
- Request data portability
To exercise these rights, contact us at support@mycounselhub.com
7. Data Retention
We retain your information for as long as necessary:
- To provide services
- For legal or regulatory compliance
- Until you request deletion (where applicable)
8. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. Please read their privacy policies before sharing any data.
9. Children’s Privacy
Our services are intended for users aged 18 and above. We do not knowingly collect data from minors. If we discover that a child has provided us with personal information, we will delete it.
10. Updates to This Policy
We may update this policy from time to time. Changes will be reflected on this page, and your continued use of the website will signify your acceptance.
11. Contact Us
If you have any questions about this Privacy Policy, or if you would like to access, correct, or delete your personal information, please contact:
📧 Email: support@mycounselhub.com
📍 Address: www.mycounselhub.com